Refund policy

All Sales Are Final Policy

At Brass Creek Vintiques, all sales are final. However, we value your satisfaction and understand that unexpected issues may arise. If your item arrives damaged, defective, or significantly different from what was described, we will gladly evaluate your return request. All accepted returns will be issued as store credit.

Return Eligibility

  • Timeframe: You have 14 days from the date of receiving your item to request a return.
  • Condition: Items must be in the same condition as received, including original packaging, and accompanied by proof of purchase.

How to Request a Return

  1. Contact us at brasscreekvintiques@gmail.com with your order details and a description of the issue (photos may be requested for damaged items).
  2. If your return is approved, we will provide a prepaid shipping label and instructions for sending your item to:
    25935 Detroit Rd. STE 214, Westlake, Ohio 44145
  3. Items returned without prior approval will not be accepted.

Damages & Issues

Please inspect your item upon arrival. If your order is damaged, defective, or incorrect, contact us immediately at brasscreekvintiques@gmail.com so we can resolve the issue promptly.

Store Credit

For approved returns, store credit will be issued once the item is received and inspected. This credit can be used for future purchases at Brass Creek Vintiques.

Need Assistance?

We’re here to help! If you have any questions or concerns, please reach out to us at brasscreekvintiques@gmail.com.